Frequently asked questions

[vc_row disable_element=”yes” kd_background_image_position=”vc_row-bg-position-top” el_class=”zindex with-shadow overflow-hidden” css=”.vc_custom_1650620744150{margin-top: -200px !important;margin-right: 15px !important;margin-bottom: 120px !important;margin-left: 15px !important;padding-top: 40px !important;padding-bottom: 40px !important;background-color: #ffffff !important;border-radius: 10px !important;}” css_tablet_landscape=”.vc_custom_1650620744151{margin-top: -200px !important;}” css_tablet_portrait=”.vc_custom_1650620744152{margin-top: 30px !important;}” css_mobile=”.vc_custom_1650620744154{margin-top: 30px !important;}”][vc_column][vc_row_inner kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1631199234591{padding-bottom: 24px !important;border-radius: 10px !important;}”][vc_column_inner css=”.vc_custom_1627977456891{padding-top: 55px !important;padding-right: 40px !important;padding-left: 45px !important;}” offset=”vc_col-lg-offset-0 vc_col-lg-6 vc_col-md-offset-0 vc_col-md-12 vc_col-sm-offset-0″ css_tablet_portrait=”.vc_custom_1627977456892{padding-right: 30px !important;padding-left: 30px !important;}” css_mobile=”.vc_custom_1627977456892{padding-right: 30px !important;padding-left: 30px !important;}”][tek_sectiontitle st_title=”General Questions” st_title_tag=”h3″ st_subtitle=”Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore aliqua.” st_subtitle_position=”subtitle-below-title” st_title_font_weight=”” st_subtitle_size=”16px” st_separator_enable=”separator_off” st_text_align=”text-left” st_width=”st_fullwidth” css_animation=”kd-animated fadeIn” css_animation_delay=”200″][/vc_column_inner][vc_column_inner css=”.vc_custom_1631199260913{padding-top: 60px !important;padding-right: 45px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” offset=”vc_col-lg-6″ css_tablet_portrait=”.vc_custom_1631199260914{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}” css_mobile=”.vc_custom_1631199260914{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}”][vc_toggle title=”1. If I need to use Sway on a second site ?” open=”true” css_animation=”fadeIn”]Yes. One purchase of Sway allows you to use the theme on one finished site. If you need to use it on a second site, it requires you to make a second license purchase.[/vc_toggle][vc_toggle title=”2. Can I use Sway on a test site ?” css_animation=”fadeIn”]Yes, you can. You can keep the theme on a test site to build it, then move it to the live site once you’re finished. Yes, you can. You can keep the theme on a test site to build it, then move it to the live site once you’re finished.[/vc_toggle][vc_toggle title=”3. Can I keep a test site and a live site with one license ?” css_animation=”fadeIn”]According to the licensing rules set by Envato, this is not allowed. If it is installed in two places permanently, then it requires two licenses.[/vc_toggle][vc_toggle title=”4. Do I need to buy a new license for a subdomain ?” css_animation=”fadeIn”]If you are going to use the item on one domain or multiple subdomains, you only require one Regular Licence. However, if you are going to use the item on multiple domains, then you will need to purchase a Regular Licence for each domain.[/vc_toggle][/vc_column_inner][/vc_row_inner][vc_separator color=”custom” accent_color=”#e7e7e7″ css=”.vc_custom_1627977601689{padding-right: 45px !important;padding-left: 45px !important;}”][vc_row_inner kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1627977556344{padding-bottom: 24px !important;border-radius: 10px !important;}”][vc_column_inner css=”.vc_custom_1627977456891{padding-top: 55px !important;padding-right: 40px !important;padding-left: 45px !important;}” offset=”vc_col-lg-offset-0 vc_col-lg-6 vc_col-md-offset-0 vc_col-md-12 vc_col-sm-offset-0″ css_tablet_portrait=”.vc_custom_1627977456892{padding-right: 30px !important;padding-left: 30px !important;}” css_mobile=”.vc_custom_1627977456892{padding-right: 30px !important;padding-left: 30px !important;}”][tek_sectiontitle st_title=”Regular & Extended Licenses” st_title_tag=”h3″ st_subtitle=”Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore aliqua.” st_subtitle_position=”subtitle-below-title” st_title_font_weight=”” st_subtitle_size=”16px” st_separator_enable=”separator_off” st_text_align=”text-left” st_width=”st_fullwidth” css_animation=”kd-animated fadeIn” css_animation_delay=”200″][/vc_column_inner][vc_column_inner css=”.vc_custom_1631199305069{padding-top: 60px !important;padding-right: 45px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” offset=”vc_col-lg-6″ css_tablet_portrait=”.vc_custom_1631199305069{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}” css_mobile=”.vc_custom_1631199305069{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}”][vc_toggle title=”1. What does royalty free mean?” css_animation=”fadeIn”]Yes. One purchase of Sway allows you to use the theme on one finished site. If you need to use it on a second site, it requires you to make a second license purchase.[/vc_toggle][vc_toggle title=”2. What does non-exclusive mean ?” css_animation=”fadeIn”]Yes, you can. You can keep the theme on a test site to build it, then move it to the live site once you’re finished. Yes, you can. You can keep the theme on a test site to build it, then move it to the live site once you’re finished.[/vc_toggle][vc_toggle title=”3. What do you mean by item and end product ?” css_animation=”fadeIn”]According to the licensing rules set by Envato, this is not allowed. If it is installed in two places permanently, then it requires two licenses.[/vc_toggle][vc_toggle title=”4. What is a single application ?” css_animation=”fadeIn”]If you are going to use the item on one domain or multiple subdomains, you only require one Regular Licence. However, if you are going to use the item on multiple domains, then you will need to purchase a Regular Licence for each domain.[/vc_toggle][/vc_column_inner][/vc_row_inner][vc_separator color=”custom” accent_color=”#e7e7e7″ css=”.vc_custom_1627977601689{padding-right: 45px !important;padding-left: 45px !important;}”][vc_row_inner kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1627977556344{padding-bottom: 24px !important;border-radius: 10px !important;}”][vc_column_inner css=”.vc_custom_1627977456891{padding-top: 55px !important;padding-right: 40px !important;padding-left: 45px !important;}” offset=”vc_col-lg-offset-0 vc_col-lg-6 vc_col-md-offset-0 vc_col-md-12 vc_col-sm-offset-0″ css_tablet_portrait=”.vc_custom_1627977456892{padding-right: 30px !important;padding-left: 30px !important;}” css_mobile=”.vc_custom_1627977456892{padding-right: 30px !important;padding-left: 30px !important;}”][tek_sectiontitle st_title=”Advanced questions” st_title_tag=”h3″ st_subtitle=”Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore aliqua.” st_subtitle_position=”subtitle-below-title” st_title_font_weight=”” st_subtitle_size=”16px” st_separator_enable=”separator_off” st_text_align=”text-left” st_width=”st_fullwidth” css_animation=”kd-animated fadeIn” css_animation_delay=”200″][/vc_column_inner][vc_column_inner css=”.vc_custom_1631199317522{padding-top: 60px !important;padding-right: 45px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” offset=”vc_col-lg-6″ css_tablet_portrait=”.vc_custom_1631199317522{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}” css_mobile=”.vc_custom_1631199317523{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}”][vc_toggle title=”1. If I need to use Sway on a second site ?” css_animation=”fadeIn”]Yes. One purchase of Sway allows you to use the theme on one finished site. If you need to use it on a second site, it requires you to make a second license purchase.[/vc_toggle][vc_toggle title=”2. Can I use Sway on a test site ?” css_animation=”fadeIn”]Yes, you can. You can keep the theme on a test site to build it, then move it to the live site once you’re finished. Yes, you can. You can keep the theme on a test site to build it, then move it to the live site once you’re finished.[/vc_toggle][vc_toggle title=”3. Can I keep a test site and a live site with one license ?” css_animation=”fadeIn”]According to the licensing rules set by Envato, this is not allowed. If it is installed in two places permanently, then it requires two licenses.[/vc_toggle][vc_toggle title=”4. Do I need to buy a new license for a subdomain ?” css_animation=”fadeIn”]If you are going to use the item on one domain or multiple subdomains, you only require one Regular Licence. However, if you are going to use the item on multiple domains, then you will need to purchase a Regular Licence for each domain.[/vc_toggle][/vc_column_inner][/vc_row_inner][vc_separator color=”custom” accent_color=”#e7e7e7″ css=”.vc_custom_1627977601689{padding-right: 45px !important;padding-left: 45px !important;}”][vc_row_inner kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1627977556344{padding-bottom: 24px !important;border-radius: 10px !important;}”][vc_column_inner css=”.vc_custom_1627977456891{padding-top: 55px !important;padding-right: 40px !important;padding-left: 45px !important;}” offset=”vc_col-lg-offset-0 vc_col-lg-6 vc_col-md-offset-0 vc_col-md-12 vc_col-sm-offset-0″ css_tablet_portrait=”.vc_custom_1627977456892{padding-right: 30px !important;padding-left: 30px !important;}” css_mobile=”.vc_custom_1627977456892{padding-right: 30px !important;padding-left: 30px !important;}”][tek_sectiontitle st_title=”Permitted multi-use” st_title_tag=”h3″ st_subtitle=”Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore aliqua.” st_subtitle_position=”subtitle-below-title” st_title_font_weight=”” st_subtitle_size=”16px” st_separator_enable=”separator_off” st_text_align=”text-left” st_width=”st_fullwidth” css_animation=”kd-animated fadeIn” css_animation_delay=”200″][/vc_column_inner][vc_column_inner css=”.vc_custom_1631199325000{padding-top: 60px !important;padding-right: 45px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” offset=”vc_col-lg-6″ css_tablet_portrait=”.vc_custom_1631199325000{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}” css_mobile=”.vc_custom_1631199325001{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}”][vc_toggle title=”1. What does royalty free mean?” css_animation=”fadeIn”]Yes. One purchase of Sway allows you to use the theme on one finished site. If you need to use it on a second site, it requires you to make a second license purchase.[/vc_toggle][vc_toggle title=”2. What does non-exclusive mean ?” css_animation=”fadeIn”]Yes, you can. You can keep the theme on a test site to build it, then move it to the live site once you’re finished. Yes, you can. You can keep the theme on a test site to build it, then move it to the live site once you’re finished.[/vc_toggle][vc_toggle title=”3. What do you mean by item and end product ?” css_animation=”fadeIn”]According to the licensing rules set by Envato, this is not allowed. If it is installed in two places permanently, then it requires two licenses.[/vc_toggle][vc_toggle title=”4. What is a single application ?” css_animation=”fadeIn”]If you are going to use the item on one domain or multiple subdomains, you only require one Regular Licence. However, if you are going to use the item on multiple domains, then you will need to purchase a Regular Licence for each domain.[/vc_toggle][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row kd_background_image_position=”vc_row-bg-position-top” el_class=”zindex with-shadow overflow-hidden” css=”.vc_custom_1659665501691{margin-top: -200px !important;margin-right: 15px !important;margin-bottom: 120px !important;margin-left: 15px !important;padding-top: 40px !important;padding-bottom: 40px !important;background: #ffffff url(https://1zero1zero.com/wp-content/uploads/2022/08/faqs.jpg?id=11343) !important;border-radius: 10px !important;}” css_tablet_landscape=”.vc_custom_1659665501695{margin-top: -200px !important;}” css_tablet_portrait=”.vc_custom_1659665501697{margin-top: 30px !important;}” css_mobile=”.vc_custom_1659665501699{margin-top: 30px !important;}”][vc_column][vc_row_inner kd_background_image_position=”vc_row-bg-position-top”][vc_column_inner width=”1/6″][/vc_column_inner][vc_column_inner width=”2/3″][vc_toggle title=”1. What delivery options do you offer?” css_animation=”fadeIn”]We prefer to deliver the product using the same. However depending on the location we may opt for other reliable courier service or India Post.[/vc_toggle][vc_toggle title=”2. How can I change my name or address?” css_animation=”fadeIn”]Once the order is confirmed it goes in the process immediately. hence we request you to ensure correct data is given.[/vc_toggle][vc_toggle title=”3. How do I take care of fabric ?” css_animation=”fadeIn”]Usually, our products are so prepared such that it can be hand washed. But incase of silk, hand embroidered or garments with such embellishment should only be dry cleaned.

Also refer the fabric care section mention with each products[/vc_toggle][vc_toggle title=”4. How long will it take me to get my order ?” css_animation=”fadeIn”]We ensure for faster delivery. Usually it take 7-10 days for delivering the ordered product.

In prevailing COVID times, due to prevailing local rules it may take longer than expected[/vc_toggle][vc_toggle title=”5. How can I check the status of my order?” css_animation=”fadeIn”]We will notify you by an email when your order ships. Also you can contact us on support@1zero1zero.com[/vc_toggle][vc_toggle title=”6. Do I need an account to shop at your online store ?” css_animation=”fadeIn”]Yes  you need to create an account  to shop with us.  However, by creating an online account you can

* Check out faster

* Update and save your details

* Review past order

* Save and view your whishlist

* Be informed about sales and special offers[/vc_toggle][vc_toggle title=”7. How can I contact you?” css_animation=”fadeIn”]

You can reach us on our email: support@1zero1zero.com

[/vc_toggle][vc_toggle title=”8. How do I return or exchange my order ?” css_animation=”fadeIn”]

We do not offer any exchange/return. For more details please refer the return policy

[/vc_toggle][vc_toggle title=”9. Can I cancel or exchange my order?” css_animation=”fadeIn”]We being processing orders as soon as they are placed for this reason we are unable to cancel or make changes to order.[/vc_toggle][/vc_column_inner][vc_column_inner width=”1/6″][/vc_column_inner][/vc_row_inner][vc_separator color=”custom” accent_color=”#e7e7e7″ css=”.vc_custom_1627977601689{padding-right: 45px !important;padding-left: 45px !important;}”][vc_separator color=”custom” accent_color=”#e7e7e7″ css=”.vc_custom_1627977601689{padding-right: 45px !important;padding-left: 45px !important;}”][/vc_column][/vc_row]

Let's Connect

Give us a call or fill in the form below and we will contact you. We endeavor to answer all inquiries within 24 hours on business days.
[contact-form-7 id="5"]